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| | All major brands in the security industry are represented by franchises or dealers. The standards and quality of these dealers vary drastically, even though they operate under the umbrella and illusion of a National Brand Name. We invite you to research Spot Security thoroughly when comparing us to other security companies. We encourage all potential clients to preview our website and visit our office locations — then, visit our competitor's to adequately compare programs. |
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| | Yes, delivering the highest quality products and service to our clients has required a significant investment in infrastructure and staff. Since we manage this investment with you in mind, we are able to provide a fair price for our services without the inflated price tag common to our industry. There is no reason to pay more when our premier Products and Services are reasonable and affordable. |
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| | There is some truth to the saying "You get what you pay for." Companies that cut corners and do not invest in their service or operations staff usually are where customers think they are finding the so-called deals. But a deal is only as good as the end result. If you are left with unfulfilled promises, a poorly installed system, a system that is not functioning correctly or does not possess the latest technology, then it wasn't such a good deal. In many cases the cost of false alarms will quickly surpass the few dollars you may have tried to save by going with a less experienced company. |
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| | If the company signing you up for a life protection system is not going to be company that handles your customer service or system service needs, then you should be concerned. These companies focus more attention on finding new customers than taking care of existing ones. So, you know what matters most to them. New accounts equal more revenue, and taking care of customers is a costly expense. You decide which company has a vested interest in servicing you. |
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| | If you are paying considerably less for the same product, you may want to ask the question — How and why is this possible? Many security companies install used, damaged, or inferior quality products. Why would they do this? To maximize profits. They are more concerned with finding customers and exploiting them than gaining a loyal customer base that will refer business over time. This is why we only use Honeywell's Top Product Lines and have an agreement with them to receive credit on all used parts that we return. This way we guarantee that you are getting new components — fresh out of the box.. |
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| | Many companies employ poorly trained technicians who are only concerned with finishing the job, not installing a quality system. Your system is only as good as the individual installing it. The potential for damage to your home escalates with unskilled and poorly trained technicians. Spot retains trainers with over 10 years' experience in the industry, as well as licensed journeyman technicians, to work hand in hand with all of our technicians to ensure the highest level of quality. Our training programs require extensive classroom and field training sessions under seasoned professionals. |
