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Spot's Core Operational Strength lies in taking complex applications, situations, logistical challenges and other business related processes and breaking them down into simple, easy to follow steps. This allows all team members to function at optimal levels. |
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Departments specialize in key tasks that are designed to ensure consistency, dependability, redundancy, and most importantly, guarantee superior field support, customer service excellence and intra-departmental functionality. |
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We know that properly designed systems do not fail; people fail the system. Therefore, your success depends on following our proven systems, not chance. We build winners from the ground up. |
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Information Specialists keep you and Spot Security informed. |
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Contract Administrators act as liaisons between Field Consultants, Monitronics and Spot Security. |
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Installation provides technical assistance, scheduling, customer assistance, field support and training. |
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Customer Service provides concierge-level service. |
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Recruiting fills the roles required to keep you and Spot running, growing and successful. |
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Dispatch works hand in hand with our Service and Installation departments to ensure that we consistently handle, at our high standards, all customer issues and processes. Ensures that our Field Consultants are supported and never alone. |
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General Administration supports all departments and keeps Spot operating efficiently. |
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IT keeps our company's infrastructure operational. |
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Field Managers act on your behalf to ensure that all departments meet your needs. |
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Assistant Field Managers provide hands-on coaching and assistance in all areas. |
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Market Development creates, tests and provides all materials and programs for your success. |
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Trainers for New Hires and On-going support. |
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Business Development assists in networking and building corporate relationships. |
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Two Call Centers provide redundancy if one should go down temporarily. Gurantee lead support to our Field Consultants. |
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441 Community Service Agents actively scheduling appointments for Field Consultants. |
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Designated Team Managers assure achievement of quality standards. |
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Specialized Units are structured by sources and markets to ensure consistent business. |
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3 Shifts operating from 6 am to 9pm Monday through Friday. |
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Weekend Shifts operating from 6 am to 1 pm. |
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Verification screens and makes sure information has been provided correctly to our clients. |
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Confirmation keeps clients informed and prepared for scheduled appointments. |
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General Inspection Unit inspects Spot's processes and constantly seeks new ways to improve our performance. |
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Top Performing Staff Members aid individuals, throughout the organization, in their development. |
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General Accountant manages vendor accounts and tracking systems. |
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Payroll processes and acts as the liason between department heads and the payroll vendor. |
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Taxes and Licensing guarantees Spot operates in accordance with all state and federal regulations. |
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Orientation |
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Policy and Procedures |
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Tracking |
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Documentation |
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Reporting |
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All team member concerns |
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1. |
Email your resume (Preferred). Please use the title of the career opportunity in the Subject line of your email. |
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Call us at 1-888-231-SPOT (7768) and speak directly to our Recruitment Department today. |
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Fax your resume to 1-503-412-6998, indicating the title of the career opportunity for which you are applying. |
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Mail your resume, indicating the title of the career opportunity for which you are applying to: |
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